Our policies

At Hamszana Healing Bodyworks, I believe in transparency and clear communication to ensure a harmonious experience for everyone. Please take a moment to review our policies regarding appointments, payments, and session etiquette. This ensures clarity and helps us maintain a dedicated, respectful, and healing environment for all our valued clients.

Professional Boundaries & Zero Tolerance

At Hamszana Healing Bodyworks, every session is conducted in a safe, respectful, and professional environment. Inappropriate comments, sexual requests, advances, or misconduct will not be tolerated. Any violation will result in the immediate termination of the session, and full payment will be required.

Important client information

To ensure every visit to Hamszana Healing Bodyworks is a seamless and deeply relaxing experience, we've outlined our key policies below. Understanding these guidelines helps us provide the highest quality of care and maintain a peaceful atmosphere for all.

What's your policy for changing or canceling an appointment?

Booking and scheduling

Sessions may be booked as needed, with no required monthly commitment. Clients are welcome to schedule appointments at intervals that feel best for their personal wellness journey. For those seeking regular ongoing care, package options and special rates are also available.

 

Appointment reminders

 

Cancellation policy

Your appointment time is reserved exclusively for you. A minimum of 24 hours' notice is required to cancel or reschedule. Cancellations or rescheduled appointments made with less than 24-hour notice will incur a $50 fee. Clients who do not show up for their scheduled appointments without notice will be charged the full session rate.

How do clients pay for their sessions and what payment methods are accepted?

Payments and card on file policy

Payment is due at the time of service.

Accepted forms of payment include:

  • Cash
  • Zelle
  • Venmo
  • PayPal

A valid credit or debit card is required to secure all appointments.

Subscription Policy

Each subscription includes only the session and enhancements listed in the selected plan.

• No rollover or accumulation: Each session must be used within its monthly billing period. Unused sessions expire and cannot be saved, combined, or added to a future appointment.

• No substitutions: Included services cannot be exchanged for other services.

• Scheduling: Clients are responsible for booking their appointments within their subscription billing period, during available business hours, and in accordance with the service’s advance-booking requirements.

• No refunds: Subscription payments are final and nonrefundable, including payments for unused sessions, except where required by law.

• Cancellation: Canceling a subscription stops future billing according to the plan’s cancellation terms. It does not refund previous payments or extend unused sessions.

How should I prepare for my session and what's the etiquette during my visit?

Preparing for your session

To ensure a smooth and relaxing experience, please arrive 5 -10 minutes early to allow time to settle in.

 

Wear comfortable clothing and avoid heavy meals immediately before your session. Staying hydrated before and after your appointment is encouraged.

 

If you have any health concerns, recent injuries, or medical conditions, please inform me prior to your session so your experience can be customized safely and appropriately.

 

Most importantly, come as you are. This time is reserved for your relaxation and well-being.

 

Session etiquette

To maintain an uninterrupted environment, all mobile phones must be silenced and put away during your sessions. The use of phones, photography, audio recording, or video recording during sessions is not permitted. This policy ensures privacy, professionalism, and a fully relaxing experience.

Creating a respectful healing environment

To ensure a calm and supportive space for everyone:

  • Arrive on time to fully enjoy your session.
  • Silence and store mobile devices during your appointment.
  • Communicate any health changes or concerns prior to your session.
  • Respect professional boundaries at all times.

My practice is centered on relaxation, privacy, and mutual respect. Thank you for helping maintain a peaceful environment for all clients.

Flower Energy Therapy — Advance Booking Policy

Flower Energy Therapy requires at least 72 hours’ advance notice. Fresh flowers are selected and prepared specifically for your session.

The 72 hours are counted backward from your appointment’s start time. For example, a Saturday appointment at 4 p.m. must be booked by Wednesday at 4 p.m.

Appointments requested or booked with less than 72 hours’ notice cannot be accommodated and must be rescheduled, even if the online calendar shows availability.

This requirement applies to individual sessions and subscription sessions. Subscription sessions must also take place within the current billing period; rescheduling does not extend that period.

Your peace of mind is our priority

We are committed to providing a professional, respectful, and healing space for every client at Hamszana Healing Bodyworks. Understanding and adhering to these policies helps us deliver the exceptional experience you deserve. If you have any questions, please don't hesitate to reach out.